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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the first thing you should do is push the Help button, which is present on each page. A pop-up menu will open. It includes in-depth info about all the operations that you can carry out on that particular page. Each popup appears on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a vast assortment of educational video clips explaining how to use our hosting Control Panel. They're made for those of you who would like to see how things are being done instead of only reading articles. In this way, anyone can quickly get to know our hosting Control Panel by merely watching our step-by-step instructional video clips.

F.A.Q.

If you can't discover the solution you are looking for, have a gaze at our extensive Frequently Asked Questions section, which contains questions asked by actual customers and provides real solutions. We periodically "revamp" our FAQ database with new questions & answers in order to encompass all the new additions and innovations associated with our hosting platform.

Ticketing System

If you still can't find the solution you need in the Frequently Asked Questions section either, we have a fantastic team of client support engineers available 24-7 and ready to assist you with any query. Each trouble ticket you send will be responded to within 60 minutes (the average trouble ticket response time being approximately 20 mins), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 216101

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com